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Topic 1: Does my computer meet system requirements?
Armatus is designed to be viewed on computers that meet the following minimum technical requirements.
Topic 2: I can't log in to Armatus.
- Make sure your computer meets the minimum system requirements and that you are entering your login and password correctly.
- If you have not received your login and password or if you have forgotten your login and/or password, please
contact your supervisor or the Armatus Administrator at your organization.
- If you keep getting 'Invalid login' message, it is likely that your account has not been set up.
Please contact your supervisor or the Armatus Administrator at your organization.
- Do not Bookmark/Add to Favorites the login page and your Armatus home page. Otherwise, you may end up having to login twice each time or not being able to login at all.
Topic 3: How can I log in using AOL?
Start AOL as you normally do. Once you are connected to AOL, minimize the AOL
window. Do Not Exit AOL. With AOL minimized, launch Internet Explorer from your
desktop to access www.praesidiuminc.com and begin Armatus.
Topic 4: Why don't I have sound?
Check if the volume setting for your sound devices is disabled or set too low. Use
the following steps to adjust volumes to their correct levels:
For Microsoft Windows -
Step One:
In Windows XP, click Start, and then click Control Panel.
In Windows 98 and ME, click Start, click Settings, and then click Control Panel.
Step Two:
In Windows XP, open Sounds, Speech, and Audio Devices, and then click Sound and Audio Devices.
In Windows 98 and ME, open Sounds and Multimedia, and then click the Audio tab.
Step Three:
In Windows XP, click the Advanced button under Device Volume.
In Windows 98 and Me, click the Volume button under Sound Playback.
Step Four:
Remove all checkmarks from Mute boxes at the bottom of the Master Volume window and
adjust the volume setting slide bars to their highest positions. Close the Master
Volume window and test for sound.
For Mac OSs -
Step One:
Open System Preferences and click Sound to display its preferences.
Step Two:
To adjust the overall volume of your Mac (this affects all sound sources), move the "Output volume" slider right to crank it up.
If after adjusting your volume settings you still do not have sound, make sure your sound card is properly installed.
Topic 5: Why can't I read the text?
For best viewing, you should open your browser's window to the full width of
your computer screen. You may also need to adjust the resolution of your screen.
Armatus training is designed for a screen resolution of 1024 x 768 pixels.
To set your computer monitor's screen resolution to 1024 x 768 pixels, locate the type of
computer you have from the list below and then follow the directions.
PCs with Windows XP
Select the Control Panel from the Start menu
Select Appearance and Themes
Select Change the screen resolution
In the Display/Properties area, move the lever beneath Screen resolution until 1024 x 768 pixels and click OK.
After changing the screen resolution, a dialog box will ask you if you want to keep
this setting. Click Yes to keep the setting.
PCs with Windows 95/98/Me/2000
Select Settings from the Start menu.
Select the Control Panel option from the Settings Menu.
Select the Display option from the Control Panel.
Select the Settings tab.
In the Desktop/Screen area, move the lever until 1024 x 768 pixels and click OK.
A message will appear indicating that Windows will resize your desktop, and that it
might take a few seconds and click OK.
After changing the screen resolution, a dialog box will ask you if you want to keep
this setting. Click Yes to keep the setting.
Apple / Macintosh
Go to the Apple Menu --> Control Panels, and choose Monitors.
Click on the Monitor icon at the top of the control panel and then choose 1024 x 768 resolution.
NOTE: With the older Mac operating systems, go to the Apple Menu --> Control Panels,
and choose Monitors. Then choose Options, and choose the 1024 x 768 resolution or a higher setting.
Topic 6: My computer keeps freezing up.
It is our experience that most computer freezes while using Armatus are related to the user's system. In the event that your computer freezes while using Armatus, please make sure that your computer meets the minimum technical requirements and follow the suggestions below.
- Clear out temporary files in your Internet browser.
For Microsoft Windows Explorer:
- 1. Open Internet Explorer and click on Tools.
- 2. Click on Internet Options.
- 3. On the General Tab, in the middle of the screen, click on Delete Files.
- 4. You may also want to check the box "Delete all offline content".
- 5. Click on OK and wait for the hourglass icon to stop after it deletes the temporary internet files.
- 6. Finally, click on Delete Cookies and click OK to delete cookies.
For Firefox:
- 1. Select Tools, from the Tools menu, select Options.
- 2. Open the Privacy panel and click the Cache tab.
- 3. Click the Clear Cache Now button at the bottom of the Cache tab.
- 4. Finally click OK to exit.
For Mac OS Explorer:
- 1. In Mac OS 10, from the Explorer menu, select Preferences. In Mac OS 9.x and earlier, from the Edit menu, select Preferences.
- 2. In the left panel, click the triangle to the left of Web Browser so the triangle is pointing down to open additional options.
- 3. Click the Advanced button.
- 4. Under Cache, click Empty Now, then click OK.
- Ensure you have a stable Internet connection.
- Close unrelated applications to free up computing resources for Armatus.
- Make sure you have the latest version of Flash Player by going to Topic 1 and following the link to download Flash Player.
If the problem continues, please try to complete Armatus using a different computer.
Topic 7: Why my screen is blank?
Armatus requires Flash Player. While most browsers have the Flash Player preloaded, occasionally a manual download is required for some computers.
If you don't have Administrator access to the computer you are using, please try to complete Armatus using a different computer.
If you do have proper access to run the software installation, please click the below link to download the latest version of Flash Player.
Install Flash Player
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