Monitoring and Supervision Toolkit
Are interactions between your staff or volunteers and the people in their care systematically monitored? Do your program supervisors know what to look for when they monitor specific programs? Do they know what types of monitoring or how much monitoring each type of program needs? This Toolkit contains guidelines, sample policies, and implementation strategies to effectively supervise and monitor a variety of programs, with specific recommendations for high-risk programs such as aquatics or overnight camping. It describes how to use a full range of monitoring methods including random spot checks, electronic surveillance, anonymous reporting, telephone hot lines, and written checklists. By completing the included practice exercises, you'll learn how to develop monitoring plans for your own programs.
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